Bank Mandiri, man oh man, they are really killing it with their business growth at the start of 2025. They are strengthening their wholesale ecosystem and expanding sustainable credit. This strategy has really paid off, driving solid performance and speeding up their digital transformation for wider and more even financial services. The CEO of Bank Mandiri, Darmawan Junaidi, has emphasized the importance of synergy with various partners and participation in government programs as strategic steps to broaden access to financial services for all layers of society.
Darmawan believes that strengthening financing in prospective sectors according to regional potential and digitalization of financial services are key to achieving inclusive and sustainable economic growth. “As part of the state-owned enterprises, Bank Mandiri plays a strategic role in accelerating national economic growth. We are committed to maintaining a healthy performance, expanding collaborations with various parties, and optimizing business expansion in all regions,” said Darmawan in the Quarter I 2025 Performance Presentation.
As part of their growth acceleration strategy, Bank Mandiri continues to speed up digital transformation through strengthening the Livin’ by Mandiri and Kopra by Mandiri platforms. As of March 2025, the number of Livin’ by Mandiri users has reached 30.7 million. During the first quarter of 2025, the frequency of transactions through Livin’ by Mandiri has reached 1.1 billion, a 30 percent increase from the previous year, with a transaction value exceeding Rp 1,070 trillion, up 16 percent year on year.
On the other hand, Kopra by Mandiri has recorded a transaction volume of 349 million by the first quarter of 2025, with the transaction value managed by Kopra by Mandiri growing 23 percent year on year to reach Rp 6,000 trillion. Darmawan stated that digitalization is a crucial pillar in improving Bank Mandiri’s competitiveness and expanding national financial access.
Through optimizing the digital services of Livin’ by Mandiri and Kopra by Mandiri, the volume of digital transactions at Bank Mandiri has reached Rp 7,066 trillion by the end of March 2025, growing by 21.9 percent annually. This positive performance has also contributed to operational efficiency, reflected in the bank’s Cost to Income Ratio (CIR) being maintained at 38.2 percent at the end of Quarter I 2025.
Darmawan added that in line with efforts to expand digital services, Livin’ Merchant, launched in June 2023, has registered approximately 2.6 million users by March 2025. This number has grown by 35 percent compared to the previous year. Supported by the growth of monthly active users tripling compared to the March 2024 period, this platform has become a new driver for Bank Mandiri in accelerating inclusive digitalization for SMEs across Indonesia, including non-urban areas.
“We are continuously accelerating digital innovation to deliver increasingly relevant and adaptive banking services to meet customer needs in this dynamic era. We hope that with continuous transformation, Bank Mandiri can provide real added value and strengthen long-term relationships with the community and customers,” said Darmawan.
This digitalization has also contributed to the increase in non-interest income consolidation, reaching 17.3 percent year on year by March 2025, amounting to Rp 11.24 trillion. This growth is also supported by the expansion of digital transactions, trade finance services, treasury, and fund management, which strengthen the company’s income diversification.
In line with this, Bank Mandiri recorded a consolidated net profit of Rp 13.2 trillion by March 2025, growing by 3.9 percent year on year, demonstrating the effectiveness of digital transformation strategies and operational efficiency. In terms of profitability ratios, Bank Mandiri’s Return on Equity (ROE) has also been solidly maintained at 20.8 percent on a bank-only basis.
“Moving forward, we will consistently continue our sustainable growth strategy through accelerating the wholesale segment and strengthening the retail ecosystem, while also prioritizing disciplined risk management. By focusing on increasing low-cost transaction-based funds and financing to leading sectors, we are confident that we can maintain cost efficiency and support healthy and sustainable business expansion,” said Darmawan.
